Refund & Return Policy

Last Updated: 3 August 2025

1. Eligibility for Returns

• Returns are only accepted for unopened and unused items in their original packaging.
• For health and safety reasons, we cannot accept returns on:
  • Opened e-liquids or cartridges
  • Used vaporizers, vape coils, or any product that has been opened and used
  • Rolling papers, filters, and other consumable items once opened

2. Return Window

• You may return eligible items within 7 days of delivery.
• To start a return, email us at support@cloudkings.co.za with your order number and reason for return.

3. Defective Products

• If a product is defective or not working properly, you can return it within 7 days of delivery for an exchange or refund.
• Proof of defect (photo or video) is required for approval.
• After inspection, we will send a replacement or issue a refund.

4. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection.
• Approved refunds will be processed to your original payment method within 7 business days.

5. Non-Refundable Items

• Sale items
• Gift cards
• Opened or used products (unless defective)

6. Damaged or Incorrect Items

• If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the product and packaging.
• We will arrange a replacement or refund at no extra cost.

7. Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to our error (wrong or defective item shipped).

Important:

We reserve the right to refuse refunds for items that do not meet the above conditions.
For questions, email us at support@cloudkings.co.za